Support

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If you are having trouble with the use of any of our products, you can always refer to the PDF or online documentation that ships with the software. This is available under the Windows Start menu, under the Programs > BitMotion Software program groups. Look for the name of the product(s) you have purchased and there will be a link to the Help File for each one. This file will answer most of your questions.

My Account

This new section has many options to get you up and running as quickly as possible. If you would like to re-download any software you have purchased, get your account password sent to you again, or configure your Quick Form Mailer license(s), please see the new My Account section (also available from the site navigation bar at the top) which provides easy access to all information regarding your account.

Product Support

After reading the PDF documentation installed with the software and the relevant product page on this web site, if you're still unable to install or use the component or you need some assistance implementing an advanced feature, please send an email to support@bitmotion.com and we'll be sure to help you as best as possible. Unlimited email support is offered for our products. Normal support hours of operation are Monday through Friday, 9am to 4pm Pacific Standard Time. We'll normally have an answer for you within one business day.

Sales Information

If you have a question about whether a product is right for you or need additional information, please send an email to sales -AT- bitmotion.com. We'll be happy to answer any questions you may have and, if none of our products meets your needs, we can always direct you to products which will.

Features, Requests, and Problems

If you have an idea for a new feature for any of our products or would like to see a certain product available in the NetObjects Fusion environment, we would love to hear about it. Send in an email to support@bitmotion.com with your idea. If you find an unexpected behavior with any of our components, please also send in an email to support with all the details – what version of Fusion you're running, the settings you're using, and if you're running components from other vendors. It could be a configuration problem, another vendor's software misbehaving, or in rare cases, you may have found a bug in the software. Please let us know if you're unable to get it resolved. If it's a configuration problem, we can help you with the component settings. If it turns out another vendor's software is interfering (it's happened before!), we can work with that vendor to get the problem resolved. And if you do experience a bug in the software itself, we'll usually fix it and release a new update within one business day. We're committed to providing you with the best quality software and the highest level of support that you and thousands of other Fusion users have come to expect from us.